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Police stations in Kollam operate 24 hours a day, 7 days a week. They handle emergency response, FIR registration, NC reports, lost property, and more.
Information sourced from: Kerala Police
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Kollam Town Police Station is a local police station serving the Chinnakada, Kollam, Kerala area of Kollam in Kollam district, Kerala. It falls within PIN code 691001. Like every police station in India it operates twenty-four hours a day, every day of the year, including public holidays.
Command of Kollam Town Police Station rests with a Station House Officer — an Inspector in a built-up area like Kollam, or a Sub-Inspector in a smaller posting. Both ranks can register an FIR, so you do not need to wait for a particular officer to be on duty before a cognizable offence is recorded.
Because Kollam district covers both dense residential pockets and commercial stretches, the mix of work reaching Kollam Town Police Station ranges from property offences and vehicle theft to verification paperwork and neighbour disputes.
A direct landline for Kollam Town Police Station is not currently listed in our index. For any emergency, dial 100 or 112, which connects you to the Kerala police control room and can dispatch a unit to your location. For non-urgent matters, visiting the station in person is the most reliable route, or contact the Kollam district police office.
Every service described below is provided free of charge. No officer at Kollam Town Police Station or anywhere else is entitled to charge you a fee for registering a complaint, recording a lost-property report, issuing your copy of an FIR or NC, or carrying out address verification.
A police station handles a far wider range of everyday civic work than most people expect. These are the services Kollam Town Police Station provides to residents of Kollam and the surrounding Kollam area.
For any cognizable offence — theft, burglary, assault, fraud, criminal intimidation — Kollam Town Police Station must register a First Information Report under Section 173 BNSS. You are entitled to a free copy before you leave.
Non-cognizable matters and lost property are recorded as an NC entry. This is what residents of Kollam most often need when a phone, wallet, passport or set of vehicle documents goes missing.
Kollam Town Police Station is required to run a women's helpdesk, and a statement about a sexual offence must be recorded by a woman officer — at a place of the survivor's choosing, including her own home.
Passport applications from PIN 691001 are routed here for verification. The beat constable will visit your address, so keep photo ID, a utility bill and any rental agreement ready.
Landlords in Kollam can submit tenant verification here, as can households engaging drivers, domestic workers or security staff. The service is free.
Online fraud can be reported at Kollam Town Police Station regardless of where the offender is located. Call 1930 first — the freeze window on transferred funds is measured in minutes, not days.
Lost documents and belongings are logged and a report issued. Banks, insurers, the RTO and the passport office all require this copy before issuing any duplicate.
Road accidents within the Kollam jurisdiction are recorded here. For an accident in progress call 112 first — the control room dispatches both police and ambulance.
Most state forces maintain a senior-citizen register and conduct welfare visits. Elderly residents living alone near Kollam can ask to be added at the front desk.
Getting there. The station is located at Chinnakada, Kollam, Kerala. Use the map above for turn-by-turn directions — the Directions button opens your default maps application with the station already set as the destination.
When to go. Kollam Town Police Station is open around the clock, but it is not equally busy around the clock. Mid-morning, roughly between ten and one, is the peak for walk-in complaints and verification queries. If your matter is not urgent, arriving early in the morning or in the late afternoon usually means a shorter wait and an officer with more time to hear you properly.
Who you will meet. Your first contact is the duty officer at the front desk. Explain your matter briefly and they will direct you — to the writer for a report, to the women's helpdesk, or to the SHO for something more serious. If you are unsure whom you need, always start at the front desk rather than wandering the building.
How long it takes. A straightforward lost-property NC generally takes fifteen to thirty minutes. An FIR takes longer, because the officer must record your statement in full and read it back to you. Verification paperwork is usually submitted in a few minutes, with the actual field visit following days later.
Language. You are entitled to have your statement recorded in a language you understand, and to have it read back to you before you sign. Never sign a statement you have not understood, and never sign a blank sheet.
NC stands for Non-Cognizable, and it is the term visitors most often leave still not understanding. An NC is a formal register entry recording that you reported something — for an offence where police cannot investigate or arrest without a magistrate's permission.
Whether something is an NC or an FIR is fixed by statute, not by an officer's opinion. Minor assault without injury, public nuisance, defamation, simple trespass and most neighbour disputes are non-cognizable. Because the power to arrest is a serious intrusion, the law reserves it for graver crimes.
In practice most NCs filed in Kollam are not disputes at all — they are lost property. The copy you receive is what your insurer, bank, the RTO or the passport office will demand before issuing a duplicate. Our lost and found guide covers what to do for each document type.
If a station says your matter is “only an NC” but you believe a cognizable offence occurred, say so politely and ask for the refusal in writing. You can then escalate to the Superintendent of Police, or apply to a magistrate under Section 175(3) BNSS.
Commonly filed as an NC in Kollam
| Aspect | FIR (Cognizable) | NC (Non-Cognizable) |
|---|---|---|
| Court permission needed | No | Yes |
| Free copy for you | Yes — legally guaranteed | Yes — always ask for it |
| Goes to court as | Chargesheet or closure report | Only if a magistrate orders inquiry |
| Typical offences | Theft, assault, burglary, fraud, kidnapping | Lost property, nuisance, minor disputes, defamation |
| Arrest without warrant | Permitted | Not permitted |
| Can police refuse? | No, for a cognizable offence | They must still record the entry |
An FIR — First Information Report — is the document that sets the criminal justice system in motion. It is recorded under Section 173 of the Bharatiya Nagarik Suraksha Sanhita, 2023, which replaced Section 154 of the old Code of Criminal Procedure. Until an FIR exists the police have no legal basis to investigate, arrest, or seize evidence.
An FIR can only be registered for a cognizable offence — one serious enough that police may arrest without a magistrate's warrant. Theft, burglary, assault causing hurt, kidnapping, rioting and murder all qualify. For anything less serious a station such as Kollam Town Police Station records a Non-Cognizable entry instead.
You need no lawyer, no stamp paper, no written application and no fee. Walk in, tell the duty officer what happened, and they must write it down, read it back to you in a language you understand, and take your signature or thumb impression.
The one thing never to skip is your free copy. Section 173(2) BNSS entitles every informant to a copy at no cost — anyone asking you to pay is acting unlawfully. Note the FIR number, the date and the recording officer's name; you will need all three for insurance, for court, and for every follow-up. If a station refuses outright, our complaint guide sets out the escalation route to the SP and then to a magistrate.
Your statement must be recorded in a language you understand and read back before you sign. Ask for this — it is not optional.
An FIR does not require you to name anyone. 'Unknown persons' is perfectly normal and does not weaken your complaint.
No time limit applies to a serious offence, though a long unexplained delay may be raised by the defence at trial. Report promptly.
Government photo ID, documents or bills relating to the incident, photographs, screenshots, and contact details for any witnesses.
Indian law gives women and children procedural protections that go well beyond ordinary practice, and every station — Kollam Town Police Station included — must honour them. Knowing they exist is often the difference between a complaint being taken seriously and being talked out of the door.
Helplines: 1091 women's helpline, 181 domestic abuse, 1098 CHILDLINE, 112 any emergency. All free, all twenty-four hours, all working from a phone with no balance. See every emergency number explained.
Every police station in Kollam is assigned a defined geographical area — its jurisdiction. As a rule the station covering the place where the incident happened is the one that investigates, not the station nearest your home.
This trips people up constantly. A bag stolen on a train belongs to the Government Railway Police for that section of track. A car broken into in a mall car park belongs to the station covering the mall, even if you live thirty kilometres away. Online fraud follows where the loss occurred — generally wherever you are in Kollam.
Zero FIR removes the burden of working this out. Introduced after the Justice Verma Committee, it lets you register an FIR at any station regardless of jurisdiction. The station numbers it zero, records the complaint in full, takes urgent action such as a medical examination, then transfers the file onward.
A station refusing a Zero FIR is not exercising discretion — it is committing an offence under Section 199 BNS, and for sexual offences that carries up to two years. The practical takeaway: in an emergency go to whichever station you can reach fastest. Sorting out jurisdiction is the police's job, not yours.
Crime is not what brings most people to a station in Kollam. Verification is. Knowing how it runs in Kollam will save you weeks. Our guide to contacting the police covers what to prepare for each type.
Often required for government jobs and licences. Issued by the station covering your address after a routine record check.
States you have no adverse record — required by most immigration authorities. Apply via Passport Seva, not the station directly.
Certain trades — bars, cyber cafés, hotels, pawnbrokers — need a police no-objection certificate before licensing.
Public gatherings, processions and loudspeaker use need prior permission from the local station or DCP office.
Verification is a free government service. No officer may charge for visiting your address or issuing a report. If asked for money, report it to the state Anti-Corruption Bureau or Vigilance Commission — see our sources and methodology.
Behind the front counter a station splits into distinct functions, and going straight to the right one is the difference between twenty minutes and half a day.
The front desk is staffed continuously, including at night and on holidays. The duty officer there is your first contact for everything. If unsure whom to see, start here.
The writer or record room keeps the registers: FIR, NC, the general diary logging every event of the day, and the roznamcha recording officers' movements. Your free copy is produced here.
The malkhana is the secured store for seized and recovered property — where anything of yours sits until a court orders its release on superdari. The lock-up holds people in custody, never beyond twenty-four hours without a magistrate, never women overnight without a woman constable, and never a juvenile.
Most stations are busiest between ten and one. If your matter is not urgent, arriving early or late afternoon means a shorter wait — or skip the trip and check which station is actually closest to you first.
Cyber fraud is the fastest-growing category of crime reported in Kollam, and the one where speed matters most. Money leaving your account passes through mule accounts within minutes. Once withdrawn as cash or converted to crypto, recovery is close to impossible.
That is why 1930 exists. Run under the Indian Cyber Crime Coordination Centre, it plugs into the system that can send a freeze instruction to the receiving bank in near real time. That window is the golden hour.
Call 1930 first — before your bank, before posting about it, before going to a station. Have the transaction ID, amount, time and your account number ready. Follow with a written complaint at cybercrime.gov.in, which returns a trackable acknowledgement number.
You may also report at any station including Kollam Town Police Station. None may refuse for want of a cyber cell or because the offender is in another state — the loss occurred where you are. Our cybercrime reporting guide walks through the evidence to preserve.
Long-running fake relationships on matrimonial sites ending in a money request.
Small payments for 'tasks' that build trust before a large deposit is demanded and vanishes.
Search-engine results leading to spoofed helpline numbers that talk you into screen-sharing.
Your number is ported without consent so OTPs reach the attacker. Sudden loss of signal is the warning sign.
Your rights do not stop at the station door — that is where they matter most. Articles 20 and 21, reinforced by the Supreme Court in D.K. Basu v. State of West Bengal (1997), protect every person in India — complainant, witness or arrested person alike, and whether you are at Kollam Town Police Station or anywhere else.
On arrest the officer must state the grounds, wear visible identification of name and rank, and prepare an arrest memo attested by a family member or a respectable local person, recording the time and place. You may have one friend or relative informed.
You must be produced before a magistrate within twenty-four hours excluding travel. Custody beyond that needs judicial authorisation. You may meet a lawyer of your choice during interrogation, and receive a medical examination every forty-eight hours.
Women cannot be arrested before sunrise or after sunset without a magistrate's prior written permission, and any arrest or search of a woman must be by a woman officer — see our women's safety guide. Anyone under eighteen goes before the Juvenile Justice Board, never an ordinary lock-up.
As a complainant, Section 179 BNSS matters too: a woman, anyone under fifteen or over sixty, and anyone with a disability or acute illness cannot be compelled to attend a station outside their district. In those cases the police must come to you.
Waiting to 'gather more proof'
You do not need a complete case to report. Police have investigative powers you do not — delay only loses evidence.
Not noting the officer's details
Record the name, rank and buckle number of whoever handles your matter. Every escalation route asks for it.
Going to the wrong station and giving up
Zero FIR means any station must record your complaint. Jurisdiction is sorted afterwards, by the police.
Believing the 24-hour myth
There is no waiting period before reporting a missing person. Any station saying otherwise is wrong, and for a child it is seriously wrong.
Signing something you have not read
Never sign a blank sheet or a statement not read back to you in a language you understand. You are entitled to both.
Paying for a free service
FIRs, NCs, copies and verification are all free. Any demand for money is itself reportable to the Anti-Corruption Bureau.
None of this is legal advice. For a matter already in court, or a serious allegation against you, speak to a qualified advocate. Free legal aid is available to every woman, every child and anyone below the income threshold through the District Legal Services Authority — start with our help guides.
Common questions about visiting, contacting and filing complaints at Kollam Town Police Station in Kollam.
A direct landline for Kollam Town Police Station is not currently listed in our index. For emergencies dial 100 or 112, which connects to the Kerala police control room. For non-urgent matters, visiting in person is the most reliable route, or contact the Kollam district police office.
See other stations near this oneKollam Town Police Station is located at Chinnakada, Kollam, Kerala in Kollam, Kollam district, Kerala, PIN code 691001. The map on this page gives turn-by-turn directions from wherever you are.
All police stations in KollamKollam Town Police Station is open twenty-four hours a day, seven days a week, including public holidays, with a duty officer always at the front desk. It is busiest between roughly 10am and 1pm, so for anything non-urgent an early-morning or late-afternoon visit usually means a shorter wait.
Yes. Kollam Town Police Station must register a First Information Report for any cognizable offence under Section 173 BNSS and cannot refuse. You are entitled to a free copy before you leave. Under Zero FIR the station must also record your complaint even if the offence occurred elsewhere, then transfer the file to the correct jurisdiction.
How to file an FIRVisit Kollam Town Police Station and tell the duty officer what happened. For a non-cognizable matter — most often lost property such as a phone, wallet, passport or vehicle documents — the station records an NC entry and gives you a free copy. That copy is what your bank, insurer, the RTO or the passport office will ask for before issuing a duplicate.
Reporting lost propertyKollam Town Police Station serves the Chinnakada, Kollam, Kerala area of Kollam in Kollam district. Jurisdiction boundaries are set by the Kerala Police and can be redrawn, so call the station to confirm your address falls under it before travelling.
Police jurisdiction across KeralaYes. Landlords letting property in Kollam can submit tenant verification here, and households engaging drivers, cooks or security staff can do the same. It is free, and in many states it is a legal obligation rather than a courtesy. Several state forces now accept the form online.
Verification servicesThe Station House Officer is the Inspector or Sub-Inspector currently in command, and the posting changes periodically with transfers, so we do not publish individual officer names. Ask at the front desk, or call ahead. Both an Inspector and a Sub-Inspector can register an FIR, so you need not wait for a specific officer.
Yes. Every police station in India, Kollam Town Police Station included, must operate a women's helpdesk. A statement about a sexual offence has to be recorded by a woman officer and may be given at a place of the survivor's choosing, including her own home. The women's helpline 1091 and domestic-abuse line 181 both run around the clock.
Women's safety resourcesIt depends on where the incident happened rather than where you live. If the location falls inside this station's jurisdiction, yes. If not, you may still report here — Zero FIR requires Kollam Town Police Station to record a cognizable complaint and forward it to the correct station.
Compare stations in KollamBring a government photo ID such as Aadhaar, a driving licence or passport, plus anything relating to your matter — bills, receipts, agreements, photographs or screenshots — and the contact details of any witnesses. A short written summary with dates and times makes the visit noticeably faster.
Use the Find Near Me tool to measure the distance from where you are standing to this and every other indexed station, sorted nearest first. Bear in mind that the straight-line distance shown is always shorter than the actual road route.
Measure the distance from youYes, and immediately — there is no twenty-four hour waiting period, despite the persistent myth. If the missing person is under eighteen, Kollam Town Police Station must register an FIR straight away on the presumption of kidnapping and upload details to the TrackChild portal. Bring a recent photograph and a description of clothing.
Reporting someone missingYes, for accidents within the Kollam jurisdiction. But if an accident is unfolding, call 112 first — the control room dispatches police and ambulance together and reaches you faster than travelling to a station. Indian law protects good-faith rescuers, and no hospital may refuse emergency treatment or demand payment first.
Traffic and accident guidance